1. WHAT IS YOUR RETURNS POLICY?
We hope that you will love everything you buy from us, however if this is not the case, we promise to refund any item you are unhappy with when you return it to us in a saleable condition within 14 days of the date shown on your dispatch note.
For hygiene reasons, pierced jewellery is non refundable.
Please ensure that lingerie and swimwear items are tried on over your own underwear. In the interest of hygiene, please do not remove the seal. If this is the case then we can reasonably decline your refund.
When returning items to us, please place your returned goods in their original packaging and do not remove any labels or tags.
1. Return postage is paid by the buyer.
2. Item must be in original packaging with tags
3. After receiving the product, fund with be returned deducting the original postage fee to the original card or paypal account you paid with.
4. Delivery charge will not be refunded.
2. HOW DO I RETURN AN ITEM?
Please follow the below process for returning your parcel to us:
- Pack the item in its original packaging with labels and tags still attached.
- Post the item to
12 Jenner Avenue
- Keep your certificate of postage safe as you will need this as your proof of return.
- After receiving the product fund will be returned to the same payment details deducting the original postage.
3. HOW LONG WILL MY REFUND TAKE TO BE PROCESSED?
If you would like to return an item, we will refund you within 21 days of the day that we email you to confirm that you are entitled for a refund. Please note, this is provided that the product returned is received back to us within the 14 day returns period or is faulty.
In the event that we do not receive your returned goods, we will ask you to provide the certificate of posting from the Post Office as proof of postage. We reserve the right to refuse a refund if you are unable to provide the certificate of posting.
We will usually refund any money received from you using the same method originally used by you to pay for your purchase.
4. CAN I EXCHANGE AN ITEM?
Unfortunately, we are not able to process exchanges at this moment in time. If you would like to return an item, please return your item as outlined in the above sections and we will happily process a refund for you.